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Terms of Service
Last updated: September 8th, 2026
The EveHR platform ("Platform") is a service and technology product operated and developed by Eve Human Resources Company Limited. By agreeing to use the Platform, you acknowledge that you understand and accept the content of these Terms of Service and agree to comply with information security and personal data protection regulations under the Personal Data Protection Law No. 91/2025/QH15 and Decree 356/2025/ND-CP.
Please note that if you are using our services through an account provided by your company or organization ("Organization"), the Organization is directly responsible for managing your account. For information on privacy protections, please see our Privacy Policy.
Article 1: Definitions
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EveHR Company Limited / EveHR: The entity that owns and has full rights to operate the EveHR platform. EveHR acts as the "Personal Data Controller and Processor" under Article 2(9) of Law No. 91/2025/QH15.
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Client (Organization): Enterprises that enter into service agreements to use the EveHR Platform. The Organization acts as the "Personal Data Controller" with respect to its employee data under Law No. 91/2025/QH15.
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User (End-User): Individuals (employees) whose accounts are created by the Organization or created by EveHR on the Organization's behalf. Users are "Personal Data Subjects" under Law No. 91/2025/QH15.
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Supplier: Third parties that provide gift products and e-vouchers on the EveHR application.
Article 2: Rewards Package Service Agreement
The Rewards Package is the maximum total value allocated by the Organization to the User for redemption into electronic gift vouchers (e-vouchers) from Suppliers on the EveHR Application.
Management fee: When the Client purchases a Rewards Package, a management fee applies for the purpose of maintaining and improving the platform, including but not limited to: documentation management, operational support, and coordination with Suppliers. The specific fee amount is published on the Admin Portal or set out in the Service Agreement signed between the Client and EveHR. The management fee is non-refundable under any circumstances, unless a technical error originating from the EveHR system prevents the User from completing a valid redemption transaction.
Processing time: After the Client completes payment, EveHR will credit the Rewards Package balance on the Admin Portal within 1–3 business days, depending on the payment method used.
Article 3: Rights and Obligations of Clients / Users
Account security: Clients and Users are responsible for maintaining the confidentiality of their account information and passwords. EveHR shall not be liable for any damages resulting from account information leaks caused by the user.
Personal data collected when using the Service: To use the Service, Users are required to provide: full name, employee ID or work email, and phone number (for OTP authentication). Supplementary information such as job title, department, level, gender, and date and month of birth (year of birth is not collected) may be provided by the Organization but is not mandatory. Full details of how each data type is handled are described in the Privacy Policy.
Redeeming gifts (E-vouchers): Users have the right to redeem gift codes from Suppliers. EveHR only acts as a code distributor and does not automatically send users' personal information to Suppliers. Any information voluntarily provided by the User to a Supplier's system shall be governed by that Supplier's own policies.
Using the e-wallet top-up service (MoMo): Users must enter the phone number linked to their MoMo wallet to receive funds. This phone number will be transmitted by EveHR to MoMo to execute the transaction but will not be stored after the transaction is completed. Data processing details are described in Section III.2 of the Privacy Policy.
Regarding data exported by HR Admin: The Client (Organization) bears full legal responsibility for personal data after it has been exported from the EveHR system by an HR Admin, including obligations for security, storage, and deletion under Law No. 91/2025/QH15.
Personal data rights: Users have full rights under the Personal Data Protection Law No. 91/2025/QH15, including: the right to access, rectify, delete, destroy, de-identify, restrict processing, object to processing, withdraw consent, and data portability. To exercise these rights, please contact your Organization's Administrator or EveHR's Data Protection Officer at security@evehr.vn.
Article 4: Rights and Obligations of EveHR
EveHR ensures the system operates stably and securely, with data encrypted according to legally prescribed standards. We reserve the right to lock or suspend accounts upon detecting fraudulent behavior, system sabotage, or violations of these terms.
EveHR keeps all personal information and transaction data confidential, and absolutely does not sell or exchange data with any third party for profit.
EveHR is obligated to notify the Client (Organization) within 72 hours of discovering a personal data breach involving that Organization's data.
All websites, applications, solutions, products/services, logos, and other content related to the Service are the exclusive, non-transferable property of EveHR. Any unauthorized copying, modification, or use without EveHR's prior written consent constitutes a violation of these Terms and applicable law.
Article 5: Personal Data Protection & Cross-border Data Commitments
EveHR is committed to complying with the Personal Data Protection Law (Law No. 91/2025/QH15) and Decree 356/2025/ND-CP, specifically:
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Consent mechanism: Data is only created and collected after explicit, voluntary, and revocable consent from the User and their Organization. Silence or non-response shall not be deemed as consent.
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Secure storage: Data is stored exclusively on AWS server infrastructure in a single region in Singapore (ap-southeast-1) and is not replicated to any other region. This cross-border data transfer fully complies with the impact assessment and data protection requirements under applicable laws.
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Data destruction: By default, 6 months (180 days) after the Client (Organization) terminates the service agreement, all user data will be permanently deleted from all EveHR databases (including backups), unless the agreement between the parties provides otherwise.
Article 6: Prohibited Activities
The following activities are strictly prohibited:
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Unauthorized access, data extraction (crawling/scraping), or intentional breach of EveHR's security controls.
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Distributing viruses or malware into the system.
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Intentionally exploiting technical vulnerabilities of the Platform or Suppliers to gain unauthorized Rewards Package benefits.
Article 7: Limitation of Liability and Force Majeure
EveHR shall not be held liable in the following situations:
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System Force Majeure (Cyber Force Majeure): Large-scale cybersecurity attacks, zero-day vulnerabilities, or unprecedented malware that exceeds the reasonable defense capabilities of current AWS Cloud technology.
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Third-party incidents: incidentsInternet transmission errors (ISP), payment gateway incidents (VNPAY/Banks), or errors from partner code provision systems (e-voucher Suppliers).
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Client / User errors: Account or password loss due to users disclosing their own information or using insecure devices.
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Data exported from the system: Personal data breaches occurring after HR Admins have downloaded and taken data outside of the EveHR system.
Article 8: Complaint Handling and Other Provisions
All transaction-related complaints must be reported within 30 days from the date the transaction occurred. EveHR will freeze related accounts and conduct transparent verification.
Regarding amendments to these Terms:
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Non-material changes (wording adjustments, updated contact information) will be communicated via the Admin Portal, Email, or Website updates.
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Material changes (affecting Client/User rights and obligations, changes to data processing mechanisms, or changes to service fees) will be clearly communicated and will require new acceptance from the Client before taking effect.
Indemnification: The Client agrees to indemnify and hold EveHR and its affiliates harmless from any losses, claims, demands, and costs (including legal fees) arising from: (a) the Client's/User's use of the Service; or (b) the Client's/User's violation of these Terms.
Dispute Resolution: EveHR and the Client shall comply with these Terms in good faith. Any dispute shall first be resolved through negotiation or mediation. If no resolution is reached, either party may refer the matter to a competent court in Vietnam in accordance with applicable law.
Survival: The provisions of these Terms concerning the rights and obligations of the Client/User shall survive termination or cessation of use of the Service, to the extent related to the period during which the Service was used.
Support and Complaint Contact Information:
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Hotline: 0326 257 070
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Security & privacy email: security@evehr.vn
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Website: www.evehr.vn